The Occupational Disease & Injury Company Limited

Our Complaints Procedure

Here at the Occupational and Injury Company Limited we pride ourselves in offering a professional service to all our clients. We do however know that no one is perfect and from time to time we may fall short of the standards expected of us.

In such circumstances, it is important that we hear from you, not only so that we may address the issues of your complaint, but so that we implement alternative systems so that we avoid future mistakes being made.

If you wish to complain, you may do so by e-mail to our General Manager, Charmaine Shaoul at c.shaoul@odiclaims.com or in writing, at Suite 3.15 St James Court 30 Brown Street Manchester M2 1DH or by telephone, on 0161 211 4562. If the complaint is regarding the General Manager ("GM") then you should contact our Managing Director ("MD"), Andrew Smithson at a.smithson@odiclaims.com

The GM/MD will investigate, record and acknowledge your complaint.

We will make our best efforts to acknowledge your complaint on the day we receive it but if this is not possible it will be within 5 working days of your complaint.

There may be times when we will have to correspond with your appointed Solicitor, and should this need arise, we shall provide you with copies of all correspondence.

We confirm that within a period of two months we shall have fully investigated the nature of your complaint and delivered to you our final response. If we are still unable to make a final response within this time period we will explain what steps are in progress to resolve the outstanding matters.

If you are not satisfied that we have dealt with your complaint appropriately and there are still issues that you feel need further resolving then you should complain to the regulator, who will consider a full review of your complaint.

That regulatory body is listed below:

Claims Management Regulator
PO Box 7824
Burton on Trent
Staffordshire
DE14 9DP

info@claimsregulation.gov.uk

Asbestosis

Asbestos, now illegal to use in buildings, was used extensively in the past. Buildings built before 2000 (e.g. houses, factories, hospitals and schools) may contain asbestos. If you have worked in an environment where you were exposed to asbestos over a number of years (e.g. demolition work, plumbing or lagging), you could be at a high risk of developing asbestosis or a similarly related condition and potentially have a claim.

Occupational Asthma

Occupational asthma can occur following prolonged exposure to substances at work, often specific to that industry (e.g. isocyanates, from the manufacture of paint, polyurethane foam, adhesives or surface coatings). When the bronchi tubes in the lungs are irritated, the airways narrow making it difficult to breath. This may cause wheezing or coughing and the chest become tight. The narrowing can be reversible, with the aid of inhalers.

Industrial Deafness

Industrial deafness is usually caused by the repeated exposure to excessive noise at work. Because hearing deteriorates gradually, the sufferer may not be aware that noise-induced hearing loss has occurred. Symptoms can include distorted or muffled sounds and difficulty in understanding speech, particularly in a crowded room. A simple hearing test can tell you if you suffer from noise-induced hearing loss.

Occupational Dermatitis

Occupational dermatitis affects virtually all industries and businesses. Initial symptoms can be redness, itching, scaling and blistering, but the skin can crack or bleed. Dermatitis can be severe enough to keep you off work and serious enough to force you to have to change your job. When spotted quickly and adequate precautions are taken, most people can make a full recovery. However, some people are affected for life.

Hand-Arm Vibration Syndrome

This condition is caused by the repeated and frequent use of hand held vibrating tools. Symptoms of white finger (VWF) may start when your hands get cold. To begin with, attacks are usually occasional and cause the fingertips to become white. However, with additional vibrations, the injury becomes worse. Sometimes, a person may only suffer with sensory nerve damage, developing problems of pins and needles or numbness in their fingers.

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